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[/01 CHANGELOG]WAVE 15 R2-C

Every release should leave an audit trail.

Beamdesk ships in product waves: manager controls first, automation second, and receipts always.

[/02 April 2026]
2026-04-25
v0.7.0

Wave 14 platform release

  • + added Beamdesk MCP server for support-safe tool execution
  • + added AI Copilot composer, KB Gap Detection, Watchtower QA, Exception Inbox, and Predictive Routing
  • ~ changed pricing to Honest Pricing v2 with credit-based resolution accounting
  • ! security expanded audit coverage across AI-assisted ticket actions
2026-04-20
v0.6.3

Operational hardening

  • + added scoped API key CRUD for workspace integrations
  • + added ticket lifecycle audit events for status, assignment, and merge operations
  • ~ changed inbound email parsing to reject malformed sender and attachment payloads earlier
[/02 March 2026]
2026-03-28
v0.6.0

Admin surface expansion

  • + added custom fields for routing, reporting, and ticket context
  • + added API key scopes for read, write, admin, and automation use cases
  • ~ changed settings navigation around security, webhooks, and billing controls
  • - removed legacy unscoped integration tokens
2026-03-12
v0.5.2

Knowledge authoring

  • + added Obsidian-style knowledge editor with wikilinks
  • + added markdown preview and article cross-link detection
  • ~ changed KB ingestion to preserve source metadata for AI citations
[/02 February 2026]
2026-02-18
v0.5.0

Knowledge base foundation

  • + added structured article editor and workspace knowledge library
  • + added search-ready article metadata for retrieval pipelines
  • ~ changed agent answers to prefer verified KB sources over generic generation
2026-02-03
v0.4.4

AI operations bench

  • + added persona builder for support tone, escalation rules, and guardrails
  • + added AI sandbox for prompt and policy testing before production rollout
  • + added custom AI tools for API-first support workflows
[/02 January 2026]
2026-01-15
v0.4.0

First manager workflows

  • + added ticket inbox, assignments, and internal notes
  • + added agent handoff states for exceptions the model should not close
  • ~ changed early UI to the terminal aesthetic used across marketing and product demos