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AI quality

LIVE QUALITY SIGNALS

daily rollup over the last 30 days
Edit distance
n/a
average word-level delta
No rollup data
Citation validity
n/a
drafts with valid refs
No rollup data
Sent unchanged
n/a
accepted without edits
No rollup data
Refund quarantine
0
pending human approval
No rollup data

COVE INTERVENTIONS

high-risk reply verification over the last 7 days
Interventions / week
0
sensitive replies revised before review
Latency added
n/a
p95 n/a / target <2s
Removed claim patterns

LEARNING

human review signals used to improve future drafts

Learning

0
recent flagged drafts queued for review
Accepted unchanged
n/a
latest daily acceptance signal
Edit feedback
n/a
average word-level delta from agent edits

SELF-IMPROVEMENT RECOMMENDATIONS

high-edit intents converted into reviewable AI tuning actions

RERANKER

Voyage rerank controls for knowledge retrieval
ENABLE VOYAGE RERANK
Applies a cross-encoder pass after hybrid retrieval.
Enabled
MODEL
Use lite for lower latency; full rerank-2 for stricter ordering.
TOP K
Number of reranked candidates to keep.
SCORE THRESHOLD
Drop reranked results below this relevance score.

ADVERSARIAL TESTING

stress-test AI guardrails against out-of-kb, policy invention, and prompt injection
Adversarial eval dashboard
Run the full adversarial suite and export results.
Open dashboard →

AUTONOMY

end-to-end resolution loop, safety gates, and audit feed
Autonomous resolution controls
Configure workspace defaults, persona overrides, red flags, and pause controls.
Open controls →

ROLLUP TABLE

draft actions, citation validity, refunds, and escalations
DateDraftsEditedDiscardedEdit dist.CitationsRefundsEscalations

RECENT FLAGGED DRAFTS

discarded drafts and edits with 50% or higher distance
TicketActionEdit dist.ConfidenceModelCreated