Events
Event types Beamdesk fires. Subscribe a webhook to receive these payloads.
conversation
conversation.createdA new conversation entered the workspace.conversation.updatedStatus, assignee, or tags changed.conversation.message.createdA new message was added to a thread.conversation.resolvedA conversation was marked resolved.
customer
customer.createdA new contact was created.customer.updatedContact attributes changed.
ai
ai.draft.createdAn AI reply draft was generated.ai.autopilot.sentAutopilot sent a reply autonomously.
integration
integration.connectedAn integration was authorized.integration.sync.failedA scheduled sync failed.
kb
kb.article.publishedA knowledge base article went live.