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[ /USE CASES · E-COMMERCE ]WAVE 15 R2-C

Helpdesk for e-commerce

Cut response time by 60% on Shopify, WooCommerce, and PrestaShop support without firing your first responders.

[/01 PAIN → BEAMDESK FIX]
PAIN

"Where is my order?" everywhere

FIX

Beamdesk auto-fetches Shopify, WooCommerce, and PrestaShop order context the moment a ticket arrives. Agents see fulfilment state, carrier, and ETA without switching tabs.

PAIN

Refund chaos

FIX

Refund quarantine holds high-risk refunds for human approval. AI flags unusual patterns, checks order history, and only auto-approves when confidence and policy thresholds are met.

PAIN

Language barriers

FIX

Draft replies in 6 languages (EN, DE, FR, ES, PT, JA) from a single workspace. The knowledge base indexes translated articles so answers stay consistent across locales.

[/02 FEATURE DEEP-DIVE]

Shopify, WooCommerce & PrestaShop integrations

Native integrations sync orders, customers, and fulfilment state in real time. No middleware, no Zapier, no delay. When a customer writes in, the ticket sidebar shows their full purchase history.

Order context auto-fetch

Beamdesk parses ticket text for order numbers, email addresses, and product names, then queries the connected store automatically. Agents never hunt for order IDs again.

Refund quarantine workflow

Set a refund threshold in AI Policies. Tickets above the limit are held in a quarantine queue for senior review. Below-threshold refunds get drafted instantly with order citations.

Multi-language auto-replies

The router detects the customer's language and selects the appropriate model + knowledge base segment. Replies match your brand voice in every supported locale.

Macros for shipping & returns

Save one-click macros like /refund, /shipping, and /exchange. Variables auto-populate from the connected store so agents send accurate, personalised replies in seconds.

[/03 HOW IT ACTUALLY WORKS]

A real ticket flow

A customer opens a ticket asking “Where is my order?”. Beamdesk auto-fetches the Shopify order, identifies it is stuck in pre-fulfilment, drafts a reply with the carrier ETA, cites the order page, and waits for human approval before sending. The agent reviews, edits if needed, and clicks send. Total handle time: under 30 seconds.

See all integrations →Integration docs →
[/04 PRICING]

Most e-commerce teams land on Pro or Scale.

Pro covers multi-store integrations, SLA policies, and team macros. Scale adds white-label portal, custom personas per brand, and advanced analytics. Only AI resolutions are metered — human-touched tickets cost $0.

See pricing →
[/05 START]

Try it on your store.

Connect Shopify, WooCommerce, or PrestaShop in under 5 minutes. No credit card required.

Start free →Book demo